Collections, accounts receivable (A/R) days, denials, and billing cost can vary widely from one location to the next. We give chief operating officers (COOs) and administrators one benchmarked scorecard, trace each gap to its root cause in staffing or workflow, and help put the fixes in place.
I spend too much time questioning or defending the data.
Electronic health record (EHR), billing, and finance systems each tell a different story, so every decision starts with reconciling reports.
We have proven methods to help you gather and synthesize the data, so you can make confident decisions.
I know what we pay the vendor. I don't know what billing really costs us.
The vendor fee is visible. The staff, rework, and leadership time that revenue cycle management depends on usually isn't.
We add up every cost billing touches, so you see the all-in number and can judge the vendor fairly.
Every site does it a little differently, and it shows in the numbers.
Adding sites or acquisitions is often the easy part. Making billing and workflow run the same way everywhere is the hard part.
We find the site that runs best, write down how it works, and roll that out everywhere.
When one person quits, three workflows break.
When the same few people handle every exception, turnover becomes an operational risk.
We document each workflow and cross-train the team, so no process depends on one person.
Our last software rollout added clicks, not time.
New tools only help when they remove work. Too many add clicks instead.
We test new tools against the steps they remove, and simplify or drop the ones that only add clicks.
I own the results, but I can't change how the physicians work.
Operators own the results but often lack the data and mandate to change how physicians and partners work.
We give you the data and a plan the physicians and owners sign off on, so you have the mandate to change things.
We bring the measures together, find the root causes upstream of billing, and work alongside your team to put fixes in place.
Net collection rate, days in A/R, all-in cost of billing, contract rates, and provider and site performance.
Eligibility, authorizations, documentation, and coding, before claims ever reach billing.
Copy your best location's workflow to the rest, with clear owners.
Dashboards your team uses, so gains stay in place.
A billing vendor can only collect what the rest of your revenue cycle sets it up to collect.
Start with a free first look at your numbers in a discovery call.
